Job Description
POSITION SUMMARY
The WMS SuperUser Manager is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User Manager will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data TO EVALUATE A SYSTEM’S PERFORMACE, IDENTIFY USER NEEDS, AND determine system and network requirements. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.
As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operations
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Acts as the primary support of the client’s systems solutions for the user community
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Develops and maintains tracking tools for support service requests and resolutions by location and resource
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Engages appropriate expert resources when complex support issues arise outside of the WMS and/or SAP application
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Works with the company’s team to successfully close support service request issues and support testing activities
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Works with project teams to help implement, maintain, and improve Internal Systems
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Ensures that company and company assets are maintained responsibly
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Effectively communicates relevant IT-related information to site management and client management (as appropriate)
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Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together.
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Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur.
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Maintain communication with corporate IT and operations staff.
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Will work with corporate IT to resolve complex issues.