Account Administrator, Personal Insurance

About The Role

We have an immediate requirement for an Administrative Assistant to join our personal insurance team. We are looking for a strong team player who is detailed oriented, has an ability to multitask, organized enjoys working with people in a fast-paced environment. This role reports to the Manager, Personal Insurance.

 

What You’ll Do

• Develop and maintain expertise of EPIC Broker Management System.

• Deliver the highest standard of review and processing of New Business and Remarket policies within EPIC and Carrier partner systems.

• Engage with team daily to drive productivity and troubleshoot for issue resolution.

• Display strong written and verbal communication skills.

• Work cohesively with team to achieve desired results with daily tasks and responsibilities while adhering to HUB Standards.

• Display strong time management, prioritization, and multitasking skills.

• Offer robust analytical, logical, and technical support to our service and sales teams.

• Provide prompt and accurate solutions to daily queries, both internal and external.

• Demonstrate high level of initiative to drive results and improvements.

• Complete activity input and reconciliation for New Business and remarkets in a timely fashion.

• Generate client communication and follow-up activity welcoming clients to HUB.

• Back up service support division as required.

• Training and mentorship of fellow team members.

• Supportively assist, participate, and contribute to workflows, processes, and meetings.

• Other duties as required.

 

What You’ll Need for Success

 

• High School Diploma

• A minimum of one year experience within a data entry, administrative or customer service role an asset

• Experience with EPIC broker management system or a similar system an asset

• Excellent interpersonal and communication skills both written and verbal.

• Proficiency with Microsoft Office Suite: Word, Excel and Outlook

• Detail-oriented, prioritizing and multi-tasking skills

• High level of organization and ability to effectively manage high-volume of work on delivered deadlines.

 

Elevate Your Career with HUB International

 

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

 

Your Advancement and Well-being: Our Priority

 

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

 

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.

• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.

• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.

• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

 

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

 

If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are..

 

The expected salary range for this position is $36,000 to $43,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. 

 

AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

 

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

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