District Manager Southern IL / STL / Metro IL

Qualifications

• High School Diploma/GED required; bachelor's degree preferred.
• 5 years of Retail Management required. Multi-Unit Retail Management preferred.
• A valid MO or IL state driver’s license and insurance are required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and change management. 
• Strong time-management and organizational skills. 
• Leadership skills include quality decision-making, goal setting, and problem-solving using analytical, creative, and critical-thinking skills. 
• The ability to motivate and lead employees and hold them accountable.

Primary Duties/Responsibilities

• Responsible for the successful achievement of targeted sales and production quotas for all assigned retail stores.
• Make regular visits to each store location to follow the work progress and to direct, assist, and instruct staff on their methods, procedures, and performance standards.
• Regularly review departmental reports and promptly analyze them to assess trends, monitor progress related to goals, and make recommendations for changes within the retail division.
• Perform quarterly store audits to ensure consistency in standards of pricing, quality, safety, and store appearance.
• Model core values to establish a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Helps to identify and recommend employees with proven performance for advancement.
• Attend or participate in various administrative and departmental meetings to coordinate activities, resolve problems, and discuss inter-related procedures, responsibilities, and services.
• Safeguards company property and personal information from harm, damage, or theft.
• Assist Human Resources or Risk Management in investigating theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Eliminates wasteful practices through process improvement.
• Provide store coverage as necessary due to vacation schedules, terminations, etc.
• Other duties as assigned.

Benefits

• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities