Back to jobsProvide a point of escalation and support for Teleguide Nursing Support Worker, monitors call data entry and responds to call flags in the timelines mandated by the software used to manage call data.
Program promotion, referral management/triage, onboarding of participants, comprehensive clinical assessments, provision of clinical support, care management and coordination of services.
Communicates, collaborates and liaises with participants, families, carers, multi-disciplinary teams, acute and community health professionals and other key stakeholders involved in the individuals care to support wellbeing and continuum of care
Referrals to appropriate services and supports based on participants requirements and as indicated.
Conducts minimum of 6 weekly reviews of participants clinical, social and environmental changes impacting or improving on the consumer’s condition and ensures health goals are being worked towards.
Support ongoing evaluation of the service including consumer surveys and application of clinical screening tools