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Job Description
Required Skills:
We expect from you…
- Enthusiasm for working in a (global) team, especially with virtual teams
- Very good communication and presentation skills
- Excellent written and comprehension skills for the creation of Knowledge Base Articles
- Experience in managing escalations both with business stakeholders and customers is a plus, supporting cases in a timely fashion
- Excellent problem-solving skills and a willingness to investigate issues and resolve customer cases within a specified time frame
- Superior analytical skills for root cause analysis reports for our internal teams
- Knowledge of SAP SuccessFactors Platform, SAP Learning or SAP C4C/ESM is a plus
- Fluent in English, both spoken and in writing
- Professional user of MS Office (Power Point, Excel, Outlook, Teams)
- Superior degrees during studies in business administration with technology focus, computer science, information technology or software engineering