Back to jobsEstablishes and maintains a collaborative relationship with members in other departments including scheduling, trading, credit, contracts, and accounting in addressing customer requests and issues, in a timely, cost-effective manner.
Manages customer-related inquiries and issues as directed by East Region Sales Leaders. Analyses information, collects and cross-references supporting documentation to identify the cause of issue or problem. Makes recommendation or provides resolution, effectively communicates resolution to applicable departments, and promptly provides resolution or feedback to customer(s) and sales representatives.
Evaluates contractual obligations, pricing, and volume/usage data and prepares pricing and volume reports for sales representatives and customers.
Prepares and sends weekly/monthly gas pricing estimate reports (including baseload, daily, imbalance gas cost analysis, fuel, and commodity calculations). Utilizes existing reports or prepares custom reports as requested by customers.
Assists Sales Team in deal entry and management of transactions, including, entry of fixed price transaction requests in Endur and Salesforce, and/or communication of transaction details in Outlook and/or Endur and Salesforce. Works with Sales and IT to develop margin tracking spreadsheet related to fixed price transactions. Creates and updates future fixed-price position reports for sales representatives and customers to assist with decisions for future gas purchase volumes and storage inventory management. • Assists in entry and management of customer-related information in Salesforce and generates reports in Salesforce to assist Sales Leaders and Sales Team.
Assists Sales Team in development and management of sales prospecting data. Additionally, works with Sales Team and Marketing Department to develop sales material to be used as part of targeted sales/marketing campaign and/or in direct interaction with identified customers and/or prospects.
Ensures accurate entry of first-of-month nominations and balance volumes in Endur and trading spreadsheets to communicate future monthly and daily gas purchase volumes.
Makes recommendations to sales representatives and/or trading/scheduling regarding nomination changes to manage monthly/daily imbalances for customers or a pool of customers. Interprets and understands pipeline cash-out methodology or penalties and makes recommendations in a timely and cost-effective manner.
Reviews and verifies customer invoices for volume and pricing accuracy prior to being sent to customers.
Utilizes problem-solving and multi-tasking skills to manage daily work requirements along with interruptions of additional requests.
Performs other related duties as required.
