Back to jobsKnowledge (theoretical or practical understanding of a subject)
Skills (proficiencies developed through training or experience)
Abilities (qualities of being able to do something)
Job Description
- Understanding of domestic and international shipping procedures, including freight coordination and documentation.
- Familiarity with inventory management systems and ordering processing workflows.
- Knowledge of customer service principles and practices.
- Basic understanding of credit card processing and financial transactions.
- Knowledge of debt insurance processed and credit checks.
- Strong communication skills, both written and verbal, for interacting with customers, vendors and internal teams.
- Excellent organizational and time management skills to handle multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and ERP (SAP) and CRM systems.
- Attention to detail in preparing shipping documents, processing payments, and maintaining records.
- Problem-solving skills to resolve customer issues and logistic challenges.
- Ability to analyze freight quotes and negotiate competitive pricing.
- Ability to work independently and collaboratively in a fast-paced environment.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Ability to adapt to changing priorities and business needs during organizational transitions.
- Ability to build positive relationships with customers, vendors, and internal stakeholders.
- Ability to interpret and apply company policies and procedures related to customer care and logistics.