Back to jobsYou perform moderately complex troubleshooting and quick restoral of services
You may lead preventative/periodic maintenance checks of ground station equipment and associated sub-systems. You validate recordings, review for any anomalies and take the appropriate action to correct.
You play a senior role in providing Level 1 maintenance, which includes troubleshooting/fault isolation, replacement of major assemblies and sub-assemblies as well as performing basic alignment procedures.
Responsible for emergency restoration of all ground station equipment, as applicable: up converters, down converters, HPA's, IFL fiber optic subsystems, LNA/LNB's, antennas.
You respond professionally and timely to service requests from Teleport Operations. Center (TOC) and Colo-customers as part of Intelsat escalation procedures.
You possess the necessary job knowledge to train other technicians on operational and maintenance procedures, as well as technical training of either specific ground station equipment or Intelsat product and services.
You play a key role in the development or enhancement of operational and maintenance procedures.
May lead the implementation of new services to include: racking and stacking of equipment, cable fabrication and testing, documentation generation and updating
This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident, or Protected Individual such as an asylee or refugee).
Monitor the conditions of commercial services and terrestrial facilities, including the status of system alarms, station plant and facility subsystems while working with state-of-the-art monitoring systems and test equipment.
Support the following equipment as directed by other Operational Centers; IP and Baseband equipment (modems, multiplexers, DVB and Broadband technology platforms) and video systems.
Identify inefficient operations processes and unreliable equipment, or sub-systems that affect the ability to provide service reliability and customer service and may make recommendations to address these issues.
Prepare and review documentation, reports and updates for any service status change, maintenance and fault repair/restoral.
