Network Engineer

About the Role

• Support the global network across various disciplines and become subject matter expert for one or more areas within the network including LAN/WAN/Wireless/Security/VOIP
• Work with global IT teams and management, supporting the network across the full project life cycle including proof of concept, procurement of Network hardware/WAN, configuration, installation, testing, documentation, and ongoing monitoring/support
• Lead multiple projects simultaneously from start to finish including site launches and refreshes. These can range from 50 users on-site to 1000 users on-site.
• Provide 3rd level Network support for Sites and DCs across various networking disciplines this include the two primary datacenters located in Las Vegas.
• Perform network patching, maintenance, and configuration changes as part of the change management/control process
• Manage and maintain network tools and proactively monitor and troubleshoot the network
• Perform root cause analysis of incidents and provide corrective actions
• Local and international travel required based on project assignment and maintenance. (25%)
• Proactively watches emails for alert notifications from the service desk and resolves or escalates these as required.
• A good understanding of VOIP and protocols.
• Provides change management support during the weekend when on call.
• Actively participate, enforce, and follow DP Worlds Change, Incident, and Problem management processes.
• Willingness to devise creative solutions to solve complex problems and issues.
• Perform consistently and contributes beyond the assigned tasks.
• Attending Change Management calls (CAB – Change Advisory Board) calls and present all changes and respond if challenged to any Requests for Change (RFC).
• Dedicate themselves to learning and improve upon the existing methods of carrying out Network Engineer functions.
• Consistently work with their team and internal and external customers in a professional manner.
• Quantity and quality of work, work with their team and internal and external customers, to maintain their technical skills to match future requirements of the position.
• Provides technical recommendations to client systems administrators and application owners.
• Responsibility to prioritize tasks with input from managers and senior technical support engineers.
• Liaises with other teams within DP World to ensure the customers are prioritized.
• Manages multiple tasks, reports progress and meets assigned deadlines.
• Maintains detailed implementation documentation and updates as needed.
• Travel is required to support systems during upgrades and other systems events.
• Capable of working alone in a proactive manner without supervision.