IT Technical Support Specialist

About the Role

How you will contribute

• Work in a JIT environment managing a deck of parts and suppliers to ensure material availability for export to end Customer can be completed on time.
• Responsible for escalating the daily part risk status and issues to the FG Supervisor at all times. Ensure strict adherence to escalation procedure to include Hot Parts List. 
• Support emergency parts process to cover export requirements on problem parts. Support and organize Premium Freight requirements with Customer preferred provider, adopting root cause analysis and responsibility.
• Investigate and respond to any issue flagged up by stores operatives, to include stock losses, quality issues and supplier short shipments. 
• Generate and maintain standards and procedures for interfacing with key areas, building strong relationships with the Customer, Part Suppliers, Purchasing, Goods Receiving, Order Control and Inbound Freight.
• Work hand in hand with the customer at their location to develop flowcharts, spreadsheets and all reporting documentation as needed by the customer. 
• Highlight and manage supplier in distress in line with current Customer process.
• Maintain system accuracy and support P.I. process.
• Maintain Parts Inventory floats to be in line with company operational space and cost.
• Prepare & maintain accurate KPI's supporting departmental objectives.
• Manage problem suppliers using the SPEEDY process and involving Customer contract and Purchasing where required.
• Coordinate engineering changes / model year parts introduction's on new and existing vehicle line's minimizing obsolescence costs.
• To respond to any phone calls, emails or faxes from suppliers or work colleagues during the course of working day.
• Other duties as assigned

Your Key Qualifications

• Associates Degree required, Bachelor’s preferred.
• Can demonstrate the ability to make decisions quickly, sometimes in demanding situations.
• Effective communication skills at all levels internally and externally.
• Good understanding of mathematical based analytical, computer literate in Microsoft™ Word, Excel and PowerPoint. (Access would be an advantage)
• Ability to work in fast paced environment and to tight deadlines.
• Experience of CMMS3 and / or SAP within supply chain functions preferable.
• Material flow analysis and inventory management skills.
• Demonstrate flexibility / commitment and support in all situations including out-of-hours when necessary.
• Knowledge of working with ISO quality standards, and core problem solving and root cause analysis skills.