Senior Technical Product Manager- ServiceNow

 

At TELUS, we’re a product-minded, customer-driven team within the Commercial & Public Sector E2E Digital Transformation group. Our mission is to simplify systems, automate processes, and empower Operations teams to focus on what matters most: our customers. We build and enhance the ServiceNow platform that underpins TELUS’s value chains and customer journeys.

We are seeking a Sr Technical Product Manager to lead the evolution of key elements of our ServiceNow and adjacent ecosystem as part of our Managed Service Transformation program which strives to accelerate TELUS Business Solutions evolution in the market. In this role, you’ll combine product ownership, technical expertise, and business acumen to drive roadmap initiatives that improve customer experience, enhance operational efficiency, and support revenue growth. You’ll have the opportunity to influence strategy, lead delivery, and shape the future of TELUS’s service management capabilities.

 

What You’ll Do

• Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities.

• Provide business & technical leadership and consulting on infrastructure and service management solutions.

• Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes.

• Build strong, trusted relationships with stakeholders across TELUS Business Solutions.

• Guide business case development and provide input on roadmap priorities.

• Mentor and collaborate with team members, supporting their growth and success.

• Deliver clear and regular status updates, highlighting risks and mitigation plans.