Staff Technical Lead - Billing Revenue Management
Job Description
Join our team and what we'll accomplish together
Billing is one of the most consequential touchpoints a customer has with TELUS — and one of the least loved. Our ambition is to change that: to reimagine billing as something customers actually trust, where their bill is clear, accurate, and never a source of frustration or doubt.
That means more than modernizing the technology. It means rethinking the systems, processes, and engineering practices that sit behind every invoice, every account interaction, and every payment — calculating charges, generating bills, managing accounts, and reconciling revenue across millions of customers. The estate is complex, largely 20+ years old, and under active transformation.
As an L5, you are the senior engineering presence across the billing domain — hands-on technically, and accountable for elevating the engineers around you. You report directly to the Director in the Billing Revenue Management domain, operate across multiple teams without direct reports, and influence through credibility and craft.
What you'll do
Hands-on billing engineering
- Design, build, and operate systems across the billing lifecycle: charge calculation, invoice generation, account management, network mediation, usage charging, and payment processing
- Decompose and mordernize application components into maintainable, internally-owned services — reducing technical debt and improving system reliability
- Ensure accuracy, auditability, and reconciliation across billing workflows; own the quality bar for your subsystems
- Debug and resolve complex cross-system issues in production; lead root cause analysis and implement durable fixes
- Operate with ownership: stay close to the code, monitor system health, and respond to production issues
- Prototype new ideas and solutions, review and improve design and code across the teams