Job Description
Empowering our partners to make the world a better place, together
TELUS Partner Solutions connects domestic and international facilities based and virtual over-the-top services providers to TELUS' award-winning network and empowers resellers with a portfolio of industry-leading solutions purpose-built to help grow their technology and communications businesses.
The role: Customer Solutions Architect (CSA)
We are seeking a Customer Solutions Architect to prime pre-sales solutioning across our data, voice, mobility, and IoT portfolios and, drive success and experience post sales. As a trusted advisor, you will combine technical expertise with a consultative, customer-first approach—simplifying complex solutions and translating them into real business value. You will partner closely with Sales Executives to design scalable, customer-centric solutions that drive top-line growth, cross-sell opportunities, and faster contract-to-cash execution.
What you’ll do
- End-to-End Solutioning: Prime integrated solutions across Data (Fibre, WAN, L2VPN, IP networking), Voice (SIP trunking, VoIP, voice termination), Mobility (Wireless services, MVNO/MVNE, roaming, messaging), and IoT (SIM-based connectivity, connected car, telemetry, asset tracking)
- Consultative Technical Leadership: Lead customer conversations with confidence and clarity, simplifying complex technical concepts into business-relevant solutions for diverse technical and executive audiences
- Sales Partnership & Growth Enablement: Partner with Sales Executives to qualify and shape opportunities, drive multi-product solutions, and support cross-sell and new logo acquisition as the trusted technical advisor
- Customer Relationship & Experience: Build strong, long-term customer relationships through a customer-first mindset, deeply understanding business drivers, challenges, and growth opportunities