Business Analyst - Automation/GenAI (Cluster Office)

Role & Responsibilities

• Enable healthcare staff adoption of citizen development, automation and GenAI tools through structured learning, guided experimentation and advisory support.
• Facilitate advisory clinics, office hours and consultations to guide users on use‑case identification, solution feasibility and responsible adoption.
• Support users in self‑service solution design and deployment, providing hands‑on guidance while retaining user ownership of solutions.
• Enable and support digital platforms for citizen development (e.g. internal chatbot platform, RPA, Power Platform) from an enablement, onboarding and adoption perspective, ensuring they are accessible, usable and scalable for users.
• Contribute to defining usage models, access controls, guardrails and enablement patterns to support safe and sustainable platform adoption.
• Identify platform gaps, adoption challenges or governance constraints and work with stakeholders on enhancement or solution options.
• Support the development of investment proposals, business cases and budget justifications for platforms, enablement tools or governance solutions.
• Reinforce and operationalise governance frameworks for citizen development, automation and GenAI, including Responsible AI, data protection and security requirements.
• Design and deliver workshops, training sessions, learning materials and reference resources for users at different digital maturity levels.
• Collect adoption insights, recurring issues and user feedback, and share recommendations to improve platforms, governance and enablement strategies.