Associate EUC Engineer - PC Leasing (Cluster office)

Role & Responsibilities

Technical Support

• Asset inventory management: Maintain an accurate, up-to-date inventory of all EUC hardware and licensed software across the organisation, using the asset management system (CMDB/ITAM/EAM).
• Procurement and provisioning support: Coordinate with procurement and IT service teams to receive, tag, configure, and deploy EUC devices according to requests and standards.
• Asset lifecycle management: Track assets through acquisition, deployment, transfers, maintenance, warranty management, upgrades, and disposal; ensure processes and records meet policy and compliance requirements.
• Asset tagging and identification: Ensure physical and logical tagging (barcodes, RFID, serial numbers, asset IDs) is applied consistently and recorded in the system of record.
• License management: Maintain software license entitlements, reconciliation against deployments, identify under/over-licensing and support renewals.
• Compliance and audit readiness: Prepare and support internal and external audits; produce accurate reports, reconcile discrepancies, and implement corrective actions.
• Financial tracking and reporting: Reconcile asset records against financial ledgers (capex/opex), track depreciation, and report variances to finance.
• Incident and change collaboration: Work closely with IT support, security, and change teams to ensure asset records reflect incidents, repairs, reimaging, or decommissioning.
• Asset disposal and data sanitisation: Coordinate secure data wiping, environmental disposal or recycling, and maintain chain-of-custody records for retired assets.
• Process improvement: Identify opportunities to automate data collection, improve data quality, reduce cost, and accelerate provisioning.
• Governance and policy: Enforce asset management policies and standards; recommend policy updates where needed.
• User liaison: Act as a point of contact for departments on asset requests, moves, and status inquiries.
• The Billing role manages end-to-end billing operations: preparing accurate invoices, maintaining billing systems and master data, reconciling receivables and billing records, resolving customer billing queries, and supporting revenue recognition and month-end close. The role ensures timely, compliant, and auditable billing processes while collaborating with sales, finance, operations, and IT.
• Billing master data management: Maintain PC Leasing Lifecycle Management master Cluster and Agencies data, billing cycles, payment terms, and pricing tables; ensure data integrity.
• Billing system administration: Configure and maintain billing platform settings (plans, charges, usage rates), apply system updates, and test billing changes.
• Audit readiness: Maintain audit trails for billing changes, approvals, and reconciliations; support internal and external audits.
• Process documentation: Maintain SOPs, billing run checklists, and escalation procedures.