Core Job Responsibilities
- Responsible for accurately obtaining and entering information for 50+ data fields.
- Use pre-determined interviewing techniques and scripting when obtaining information from patients and/or patient representatives, in person or via phone.
- Must demonstrate positive customer service, even at the most difficult of times both face to face, phone and via email.
- Understand, explain, and accurately complete required facility forms before obtaining and witnessing patient signatures
- Responsible for payment collection activities, including handling cash.
- Meets or exceeds productivity and quality goals.
- May be assigned to work edits/errors out of designated work queue’s or reports.
- Perform other duties as required.