Medical Office Coordinator - Orthopedic Office - Full Time - Days

Core Job Responsibilities

• Ensures charts, documents and clinical testing are prepared, coordinated and completed prior to patient’s next appointment.
• Works as a clerical member of the patient’s care team.
• Utilizes phone notes for all communication/documentation between self and patient. 
• Answers phone calls professionally, referring calls to clinical staff when appropriate.
• Reviews schedule on daily basis identifying any problem areas and communicating to Practice Manager.
• Handle prior authorizations for all medications. 
• Performs order entry, i.e.: enter orders, medication referrals, clarifies orders with providers. 
• Retrieves records from all sources for follow up appointments. 
• Faxes tests, records to providers/patients, signed orders, etc. 
• Completes forms completion, obtains provider signatures, makes copies and sends to recipient. 
• Enters prescription refill requests, phones in/faxes/mails prescriptions as directed by provider. 
• Works referrals to ensure timeliness of appointment scheduled for testing, new consults, etc.
• Manages provider schedules, canceling and rescheduling as needed.
• Cross trains in other clerical positions, as applicable. 
• Sends letters to patients regarding normal test results. 
• Sends letters to insurance companies appealing denied services or medication. 
• Facilitates provider to provider calls. 
• Performs other duties as required.