Business Systems Analyst

ABOUT THE JOB:

Willscot is seeking a skilled and detail-oriented Salesforce Business Analyst to join our team. In this role, you willcollaborate with stakeholders to gather business requirements, defi ne system requirements, and work closelywith technical teams to implement and optimize Salesforce solutions. Your primary focus will be to enhancebusiness processes through Salesforce while ensuring alignment with organizational goals and user needs.

WHAT YOU'LL BE DOING:

• Collaborate with business stakeholders to gather and analyze requirements for Salesforce projects, focusingon understanding business processes, needs, and challenges. Serve as the liaison between the businessand the Salesforce development technical team to articulate business needs, review design, provide impactreviews and communicate the benefi ts and risks for any proposed solutions
• Provide guidance on identifi ed risks or concerns discovered during the gathering of requirements, Impact toassociated workstreams in accordance with applicable business policies and standards, connectedapplications and/or process impact, UI changes, reporting needs, and potential end user trainingrequirements
• Assess customer and user experience for any proposed solution and establish qualitative and quantitativestandards by which success can be measured overall design, functionality, usability, and desired outcomes
• Support QA and UAT testing; provide business updates on progress, testing and launch dates
• Update and maintain system, process, and end user documentation; work with training and communicationteams to ensure business awareness and readiness
• Perform other duties and responsibilities as assigned

EDUCATION AND QUALIFICATIONS:

Required Education and Experience: 

• Minimum Required Education level: Bachelor Degree
• Preferred Education Level: Bachelor Degree
• Years of related experience:
• 3+ years of Business Analyst experience in an integrated environment across multiple cloud products
• 5+ years of Salesforce experience, with a solid understanding of core objects, processes and features

Required Skills: 

• Project management experience; managing priorities and adhering to deadlines
• Excellent problem solving and analytical skills; conduct relevant research and data analysis
• Excellent verbal and written communication skills
• Strong attention to details, thoroughness, and completeness
• Microsoft Office Suite of products

Preferred Skills: 

• Experience collaborating in a cross-functional matrix
• Experience in Visio or equivalent workflow process documentation tool a plus

Travel Requirements: 

• 0-10%