Job Description
WHAT YOU'LL BE DOING:
Billing Resolution & Accuracy
• Ensure accurate and timely resolution of billing errors, including pricing discrepancies, unit/asset number errors, returns, and invoice discrepancies.
• Serve as the escalation point for complex or high-risk billing issues requiring cross-functional coordination.
• Proactively identify trends and root causes to reduce recurring billing errors and revenue leakage.
Credit Memo & Adjustments Management
• Lead and oversee the credit memo process, ensuring accuracy, proper approvals, and timely processing.
• Establish controls and metrics to monitor credit volumes, aging, and compliance with internal policies.
Process Leadership & Controls
• Develop, implement, and maintain policies and procedures governing all Billing Resolution functions.
• Drive departmental process improvements through IT and system enhancements, including SAP-related initiatives.
• Partner with IT, Finance, and Operations to identify automation and efficiency opportunities.
SAP & Systems Support
• Leverage SAP to research billing discrepancies, process corrections, and support reporting and analytics.
• Act as a business partner for SAP enhancements, testing (UAT), and system integrations related to billing and dispute resolution.
• Support onboarding of new systems, acquisitions, or implementations impacting the billing resolution process.
Audit & Compliance Leadership
• Serve as the departmental lead for internal and external audits related to billing resolution.
• Ensure compliance with SOX requirements, internal controls, and company accounting policies.
• Prepare audit documentation and support walkthroughs, testing, and remediation activities.
Team Leadership & Workforce Management
• Manage and lead the Billing Resolution team across multiple locations, including matrix relationship with offshore teams.
• Ensure all team members are fully cross-trained across departmental tasks and responsibilities.
• Establish performance goals, KPIs, and service-level expectations; provide coaching and development to team members.
Cross-Functional Collaboration
• Partner with Accounting, AR, Sales, Customer Service, Operations, and Legal teams to resolve issues and prevent future discrepancies.
• Communicate status, risks, and outcomes clearly with stakeholders and senior leadership.
Additional Responsibilities
• Support departmental activities related to acquisitions and implementations.
• Occasional travel required.
• Perform other duties as assigned.