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Consent Management – Experience developing, implementing, or assessing practices and controls related to the management of consumer consent.
Consumer Protection – Experience developing, implementing, or assessing practices related to: tracking, reviewing, and addressing consumer complaints; and providing consumer information that is clear, simple and not misleading.Strong ability to provide advice on a variety of issues related to consumer protection.
Financial Sector Consumer Protection Frameworks – Experience supervising or complying with federal or provincial consumer protection regimes in the financial or other relevant sector.
Risk Management and Compliance – Ability to conduct risk assessments to ensure compliance with consumer protection requirements, including in respect of the management of consumer consent, complaints handling, and the provision of related information to consumers.
Project Management – Ability to manage projects, organize work, balance multiple priorities, propose effective approaches, and deliver under tight deadlines. Experience translating business requirements and supporting their adoption into IT processes using an agile approach.
Collaboration – Ability to build positive working relationships by supporting team decisions, constructively addressing conflict, seeking diverse perspectives, and aligning work to team priorities while being responsive to requests for support.
Effective Communication Skills – Strong oral and written communication skills, including an ability to adapt the delivery of your communication style to a wide variety of internal and external audiences.
Problem Solving – Demonstrated ability to analyze statutory, financial, payments, and risk information and to apply innovative thinking to complex policy issues.
Self-starter – Take initiative and proactively identify next steps to move work forward; comfortable working with ambiguity as new elements of the framework and its implementation evolve in parallel.
Coaching – Apply strong leadership skills by mentoring and developing more junior staff in the team.
Principal Analyst, Consumer Protection, Consumer-Driven Banking
Ottawa or Toronto, ON, CAPosted Today