Associate Director, Learning and Process Enablement

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Translate talent and learning process strategy into clear, repeatable operational workflows across the enterprise.
• Lead learning delivery execution, including session setup, facilitator coordination, registration management, roster tracking, and course maintenance.
• Manage assessment program operations (e.g., 360 assessments, team diagnostics). Support CVP in creating alignment with multiple stakeholders across many levels including HR executives, business executives, TM team, HRT teams, IT teams and others
• Ensure quality, consistency, and timely delivery of all GTM&D processes and programs and coordinate enterprise talent processes such as performance cycles, OTR preparation, engagement administration, and career framework rollout.
• Supervise A2–A3 staff providing learning operations, talent coordination, reporting, and administrative support.
• Oversee communications, templates, calendars, and readiness materials.
• Support Talent Partners by providing operational backbone for process execution.
• Collaborate with Digital Solutions to ensure system configuration and workflows meet operational needs.
• Partner with People Analytics on dashboards, metrics, and outcome reporting. 
• Identify opportunities to simplify, standardize, automate, and scale operational processes.

QUALIFICATIONS

• 7+ years experience in L&D operations, HR program management, or talent operations.
• Experience coordinating learning and talent management programs at scale. 
• Strong project management and organizational skills.
• Demonstrated ability to lead mid-level professionals.
• Experience collaborating across HR functions and COEs.
• Strong communication and stakeholder management skills.
• Ability to work in a fast paced environment.
• Experience with SuccessFactors, Eightfold, and LMS administration preferred.
• HR or project management certifications preferred.