Back to jobsEnsure welcoming of clients and enhancing their experience in Prada jewels, setting the example to the rest of the team for the best Client Journey Ceremony;
Engage clients by providing unsurpassed service and play an important role in building the creation of desire for jewels through passion and the art of storytelling;
Achieve individual and contribute team objectives, being accountable for the sales results of jewels as well as the commercial results of all categories;
Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service with a special focus on jewelry;
Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
Transmit information to the sales team to convey knowledge behind jewelry products/collections and facilitate/support their client advisory ceremony;
Keep himself/herself up-to-date on market trends and competitor collections for the category and share products/clients feedback both with the store colleagues and with the Jewelry Director;
Operate with the highest level of care and respect for the Products;
Oversee the management of pieces from the stock to be sent to the workshop when necessary (i.e. polishing, repair) and after sale service (i.e. follow-up of customer repair).
Ensure merchandising and day-to-day display maintenance and ensure all products are well displayed using appropriate props and following guidelines from Visual Merchandising;
Monitor product stock availability (new arrival/continuative) and ensure items are properly ticketed, secured and stored following company guidelines;
