Job Description
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda’s, we want you to join our team to Bring the Future!
Job Purpose
The Dealer Services Analyst is the internal point of contact for our dealer network and field staff. This position is responsible for providing customer service, developing relationships with both internal and external stakeholders, addressing problems in the order fulfillment process to ensure the achievement of wholesale and retail sales objectives, and analyzes and compiling data from multiple sources, and providing results to upper management.
Key Accountabilities
- Administer Sales Orders: Process sales orders in SAP while following policies and procedures using SAP and CRRS, communicate with dealers via multiple platforms (email, phone, fax). Create credits, debits, and returns.
- Logistics: Address issues and logistics related inquiries from field staff and dealers by coordinating with contracted freight companies to investigate and resolve delivery errors and locate missing units.
- Order Maintenance: Review open orders and adjust if necessary to ensure orders are credit approved and will ship in a timely manner. Complete dealer order transfers for new dealers.
- Sales Registration Errors and Corrections: Work with dealers and AHFC to correct sales registrations and warranty registration errors in a timely manner.
- Replacement Sales Documents: Assist dealers and AHFC with necessary sales documents such as replacement MSOs and invoices.
- Process Monthly Billing: Compile monthly billing information and provide it to accounting to issue billing statements.
Qualifications, Experience, and Skills
Minimum Educational Qualifications:
- Bachelors degree in business or equivalent work experience
Minimum Experience:
- Must have knowledge of ms office with emphasis on outlook and excel.
- Prior experience with sap.
- Minimum 3 years experience with customer support or account management is preferred
Other Job-Specific Skills:
- Strong communication skills including presentations, reporting, and customer satisfaction.
- Strong organizational skills
- Ability to multitask
Job Dimensions
No. of Direct Reports: 0
No. of Indirect Reports: 0
Financial Dimensions: sales orders
Decisions Expected
- Inquiries/support related to sales order entry.
- Resolve shipping errors to determine responsible parties and best outcomes.
- Return units coordination.
Working Conditions
- On-site/In-office position
- Cubicle environment
- 5% travel requirement
What differentiates Honda and make us an employer of choice?
Total Rewards:
- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)
Career Growth:
- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development programs
Additional Offerings:
- Tuition Assistance & Student Loan Repayment
- Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.