Lead administration and operation of Nexthink (Collectors, Engines, Portal) in large enterprise environments
Design and maintain Nexthink dashboards, investigations, NQL queries, workflows, alerts, and experience indicators
Develop and maintain advanced PowerShell automation for monitoring, diagnostics, and remediation (mandatory)
Build and operate Nexthink workflows for proactive detection, remediation, and self‑healing use cases
Integrate Nexthink with ServiceNow for incident creation, enrichment, and experience‑driven workflows
Integrate Nexthink data with enterprise platforms using REST APIs
Use GitHub for version control, collaboration, reviews, and governance of automation assets
Provide technical leadership for Windows endpoint services across physical, virtual, and cloud environments
Maintain strong understanding of endpoint state (performance, stability, compliance, security signals, user impact)
Drive proactive remediation strategies to reduce repeat incidents and user disruption
Establish experience baselines, trends, and KPIs aligned to EUC and business outcomes
Communicate experience trends, risks, and recommendations to technical and leadership stakeholders