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St. Joseph Health

Senior Service Engineer

Hyderabad, TelanganaPosted 1 weeks ago

Job Description

  • Lead administration and operation of Nexthink (Collectors, Engines, Portal) in large enterprise environments
  • Design and maintain Nexthink dashboards, investigations, NQL queries, workflows, alerts, and experience indicators
  • Develop and maintain advanced PowerShell automation for monitoring, diagnostics, and remediation (mandatory)
  • Build and operate Nexthink workflows for proactive detection, remediation, and self‑healing use cases
  • Integrate Nexthink with ServiceNow for incident creation, enrichment, and experience‑driven workflows
  • Integrate Nexthink data with enterprise platforms using REST APIs
  • Use GitHub for version control, collaboration, reviews, and governance of automation assets
  • Provide technical leadership for Windows endpoint services across physical, virtual, and cloud environments
  • Maintain strong understanding of endpoint state (performance, stability, compliance, security signals, user impact)
  • Drive proactive remediation strategies to reduce repeat incidents and user disruption
  • Establish experience baselines, trends, and KPIs aligned to EUC and business outcomes
  • Communicate experience trends, risks, and recommendations to technical and leadership stakeholders
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    1001-5000 employees
    Irvine, CA, US
    Website
    Senior Service Engineer at St. Joseph Health | Renata