Clinical Management Specialist, Health Services

Role Purpose

The Clinical Management Specialist, Health Services is a Corning Health Services team member supporting employees and, as applicable, their family members by guiding them through their healthcare journey with compassionate, high-touch support and strong clinical judgment.

In this role, through extensive experience and personal relationships with our global healthcare partners, you will assist individuals in navigating frequently complex healthcare systems, access equally high demand and high-quality providers, and coordinate with executive-level healthcare leaders while simultaneously partnering with our benefits colleagues and insurers.

Key Responsibilities

• Compassionately assess employee (and family member, as applicable) needs and identify opportunities for support across the healthcare journey.
• Facilitate high-demand and high-quality care for individuals with specialized medical, physical, or behavioral health needs.
• Educate employees on available benefits, programs, and services, and the means to access them within critically limited time periods.
• Represent Health Services with strong executive presence at senior-level meetings and cross-functional interactions, communicating clearly and driving alignment on next steps. Possess and demonstrate independent problem solving, providing the highest level of employee engagement and customer service.
• Translate complex medical information into clear, supportive conversations that assist individuals in understanding complex healthcare diagnoses, care options, and next steps.
• Partner with senior executives at the local, regional, and international healthcare system levels to advocate for employees and family members.
• Expertly maintain and enhance relationships with global vendor partners and centers of excellence to support world-class healthcare access and outcomes.
• Independently support the Manager of Global Special Services in advancing priorities, tracking progress, and driving follow-through on key initiatives with minimal oversight.
• Maintain confidentiality and comply with HIPAA privacy standards and all applicable policies and requirements.

Experiences/Education - Required

• Bachelor’s degree in a clinical field or graduate degree in a related clinical field (e.g., RN, NP, PA, MD/DO)
• 5+ years of clinical experience in a licensed patient-care role
• Current, active, and unrestricted clinical license in good standing (RN, PA, NP, MD/DO) or ability to obtain in NC or NY
• Demonstrated strong proficiency in verbal, written, and interpersonal communication skills
• Independent contributor, highly organized, and able to manage multiple priorities with flawless follow-through
• Demonstrated exceptional customer service and time management skills
• Proficiency with EMR and standard computer applications, including Microsoft Excel, Word, PowerPoint, Outlook, and Teams

Experiences/Education - Desired

• 2 years of executive health or similar level of support interacting with C-suite or senior leadership team preferred.