Service and Office Administrator

Job Title: Service and Office Administrator

Location: Bangalore, India

Company: X-Rite India Pvt Ltd

About Us:
 

X-Rite is one of 13 industry-leading companies that are part of the Veralto company. Through strategic acquisitions and innovations, we have expanded our color expertise to include insights from PANTONE®, GretagMacbeth, and Munsell Color. Our comprehensive knowledge serves a range of industries that touch many of today’s consumer products, including packaging, apparel, footwear, electronics, cosmetics, home furnishings, paint, food and beverage, construction, and more.

At X-Rite, we understand the pivotal role color plays in defining quality and success. Navigating the complexities of color and appearance can be daunting, but our color measurement solutions can empower you to achieve unparalleled color accuracy and consistency, no matter the substrate. From design to production, we're committed to helping you achieve the highest level of color integrity so your product —and your customer's product—comes out ahead. X-Rite is a leading provider of [brief description of products/services], dedicated to delivering exceptional service and innovative solutions to our clients. We pride ourselves on our commitment to quality and customer satisfaction.

I. Purpose of Position

Responsible for delivering efficient service operations, office administration, customer support, logistics coordination, customs compliance, and vendor management while ensuring operational excellence and superior customer experience.

II. Key Responsibilities

Service Administration

• Drive sales, renewals, and lifecycle management of service contracts, AMCs, calibration, and support agreements.
• Prepare quotations, invoices, commercial documentation, and customer communications.
• Manage end-to-end service order processing, billing, documentation, and closure in ERP/CRM systems.
• Serve as the primary contact for service-related customer inquiries via phone and email.
• Coordinate with service engineers, sales teams, customers, and internal stakeholders to ensure timely service delivery.
• Track service KPIs, contract renewals, open cases, and customer satisfaction metrics.

Customs Clearance & Logistics

• Coordinate domestic and international shipments of instruments, spares, consumables, and demo assets.
• Manage import/export documentation including invoices, packing lists, shipping documents, HS codes, and regulatory paperwork.
• Liaise with freight forwarders, courier partners, customs brokers, and customs authorities for timely clearance.
• Handle BOE processing, duty payments, shipment tracking, and resolution of customs/documentation issues.
• Ensure compliance with import/export regulations and maintain complete logistics records.

Inventory & Asset Management

• Manage inventory of spares, consumables, calibration standards, demo units, and office assets.
• Monitor stock levels, replenishment, reconciliation, asset tracking, and periodic audits.

Office Administration

• Oversee daily office operations, facility management, and workplace administration.
• Manage statutory compliance, audits, tax documentation, and compliance under the Shops and Establishments Act.
• Monitor office budgets, expenses, procurement, and vendor contracts.
• Coordinate meetings, workshops, travel arrangements, conferences, and office events.

Vendor & Stakeholder Management

• Manage vendors, logistics partners, customs agents, and service providers, ensuring SLA and cost compliance.
• Collaborate with finance, sales, service, procurement, and leadership teams to support business operations.

Qualifications & Competencies

• Bachelor’s degree in business, Commerce, Operations, Supply Chain, or related field.
• 5+ years of experience in service administration, office operations, logistics, or customer operations.
• Strong knowledge of customs clearance, logistics documentation, ERP/CRM systems, and Microsoft Excel.
• Excellent communication, organization, stakeholder management, problem-solving, and continuous improvement mindset.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.