Assistant Director of Patient Finance - College of Dental Medicine

Job Type:

Staff

Job Description:

The Assistant Director of Patient Finance supports the success of the KCU Oral Health Center by ensuring excellence in patient financial services. This role oversees efficient patient check-in and check-out processes, maintains accurate patient financial records, and promotes positive patient interactions. The position also plays a key role in revenue cycle management, compliance, and financial reporting.

Essential Duties and Responsibilities:

• Manage and supervise Patient Service Representatives, providing leadership, guidance, and performance oversight
• Perform account management functions, including reviewing and maintaining patient accounts and ensuring accurate patient registration within the Electronic Health Record (EHR)
• Oversee patient payment processes to ensure timely and efficient collection of current and future balances
• Collaborate with the collections team to guide staff in accurate and effective collection of overdue balances
• Maintain accuracy and integrity in all financial transactions, including updating account information, monitoring billing processes, and resolving discrepancies promptly
• Develop, modify, and run financial reports from the EHR; analyze data to identify trends and recommend improvements
• Stay current with changes in insurance regulations, reimbursement policies, and industry standards
• Prepare and present financial reports and analyses to leadership
• Ensure compliance with contractual obligations and monitor key performance metrics
• Assist with posting insurance payments and adjustments in the EHR system
• Serve as a liaison between patients, families, and clinical faculty/staff as needed
• Communicate effectively with patients regarding insurance plans, fees, benefits, and financial responsibilities related to treatment
• Support the development and maintenance of internal controls to ensure timely and accurate collections
• Assist the Director of Finance and Clinic Administration with financial and regulatory reviews, including audits, Department of Education reporting, governmental reviews, and accreditation requirements
• Ensure strict adherence to confidentiality regulations, including HIPAA and FERPA requirements

Qualifications:

• Associate’s degree or equivalent experience in a dental office setting required
• Minimum of three (3) years of experience in the dental industry
• Thorough knowledge of dental clinic operations, including patient registration, billing, and collections
• Proficiency with Electronic Health Record (EHR) systems and other relevant software applications
• Extensive knowledge of third-party billing requirements, Medicare/Medicaid regulations, and electronic claims processing
• Strong understanding of dental terminology

Skills and Competencies

• Strong organizational and critical thinking abilities
• Excellent customer service and interpersonal skills
• High level of accuracy and attention to detail
• Effective leadership and team management experience
• Ability to analyze financial data and identify process improvements

Equal Opportunity Employer

KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.

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Thank you for your interest in a career at KCU!