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Job Description
About You
Ideally, you are passionate about fitness, technology, customer experience, and digital innovation. You are proactive, a self-starter, approachable, and enjoy helping customers get the best results from digital solutions. You are confident communicating with people, enjoy building strong relationships, and thrive in a customer-focused environment.
What You Should Bring
- First experience in Customer Success, Account Management, Solution Consulting, Personal Trainer in a premium environment or a similar customer-facing role
- Experience working with digital platforms, SaaS solutions, integrations, or technology-based products is highly regarded
- Strong communication and relationship-building skills with the ability to engage confidently with customers
- Experience delivering training sessions, onboarding, or customer support both online and onsite
- Willingness to travel regularly for onsite customer meetings, onboarding, and training sessions (approximately 50% working from home and 35% visiting customers in Victoria and 15% traveling to SA, TAS)