Job Description
Job Description:
North Star Imaging JOB DESCRIPTION
POSITION
TITLE:DIVISION/DEPARTMENT
Field Service Technician
Technical Services
REPORTS TO (Title)
DEPARTMENT LOCATION
Support Supervisor
Remote
NON-SUPERVISORY LEVEL
☐ Entry ☒ Intermediate ☐ Senior
SUPERVISORY LEVEL
☐ Supervisor ☐ Manager ☐ Executive
FSLA STATUS ☐ Exempt ☒ Non-Exempt
BASIC FUNCTION: Summarize the basic purpose of the job
The primary function of this role is to:
- The primary function of this role is to conduct preventative maintenance, troubleshooting, and servicing of industrial x-ray inspection equipment. This equipment includes electrical/electronic control, PC, PLC, and motion controls
SCOPE AND RESPONSIBILITIES OF POSITION:
Information used to describe specific duties; measure the size of the job; problem complexity; impact of errors on organization.
Primary Responsibilities
- Travel to customer site to diagnosis and repair of industrial test equipment; including but not limited to high voltage generators, electrical panels, Programmable Logic Controller (PLC), Personal Computer (PC), control software and automation components.
- Travel to customer site for preventative maintenance, installations as well as emergency service.
- Ensure that all customer concerns are addressed, and the appropriate follow-up is taken.
- Provide customers with timely updates regarding ETA onsite,
- Assist manufacturing with system integration and installation.
- Work with the Service Coordinator on scheduling, parts orders/returns etc.
- Assist customers over the phone with technical problems and troubleshooting.
- Train customers on basic operation and maintenance where applicable.
Secondary Responsibilities
- Other duties as assigned including, but not limited to, phone/remote support.
- Assist in system moves and/or system qualifications where needed.
- Adhere to NSI’s waste management and recycling policies
Machines, Tools, Equipment (Office and Industrial), Software Used:
- Electronic test equipment such as Oscilloscope and Multi-meter
Physical and Visual Activities:
Physical and visual activities that are commonly associated with the performance of the responsibilities of this position.
- Sitting, standing, bending and looking at monitors
Physical Demands:
Physical demands commonly associated with the performance of the responsibilities of this position.
- 75% + Travel and overtime, must be able to sit for extended periods
Environmental/Atmospheric Conditions:
Environmental and atmospheric conditions commonly associated with the performance of the responsibilities of this position.
- Much of the work will be completed at customer site with up to 80% travel required.
SUPERVISORY CONTROLS:
How much supervision received or use Degrees of Delegation
- Minimal
SUPERVISION EXERCISED:
Number and title of employees supervised, either directly or indirectly; Guidance given; Policy involvement
- None
EDUCATION REQUIRED
What education level is a must to be hired into this job at a fully functioning level of proficiency?
☐Less than High School
☒High School Diploma
☒Specialized Training
☐Associates Degree
☐Bachelor’s Degree
☐Master’s Degree
☐Doctorate Degree
☐Other
KNOWLEDGE REQUIRED:
What knowledge is a must to be hired into this job at a fully functioning level of proficiency?
- Ability to read, comprehend and interpret complex technical information involving mechanics and electronics.
- Ability to interpret schematic and electrical diagrams.
- Strong ability to use electronic test equipment such as Oscilloscope and Multi-meter.
- Ability to communicate effectively in a professional environment.
- Ability to work independently with a high sense of urgency.
- Ability to maintain composure in high pressure situations.
- Ability to manage service schedule that results in timely service for customer.
- Strong customer service/communications skills with a high level of professionalism.
- Experience with resolving technical issues in a highly sensitive environment.
- Experience working with multiple levels within an organization.
EXPERIENCE REQUIRED
What minimum level of experience is a must to be hired into this position at a fully functioning level of proficiency?
☐Up to 3 months
☐3 months up to 1 year
☐Over 1 year up to 3 years
☒Over 3 years up to 5 years
☐Over 5 years up to 7 years
☐Over 7 years up to 10 years
☐Over 10 years up to 13 years
☐Over 13 years
THIS POSITION DESCRIPTION SHOULD NOT BE CONSTRUED TO CONTAIN EVERY FUNCTION/RESPONSIBILITY THAT MAY BE REQUIRED TO BE PERFORMED BY AN INCUMBENT IN THIS JOB. INCUMBENTS ARE REQUIRED TO PERFORM OTHER RELATED FUNCTIONS/RESPONSIBILITIES AS ASSIGNED. THE ABOVE DESCRIPTION, WITH SUPPLEMENTAL MATERIAL, IS ADEQUATE FOR PURPOSES OF EVALUATION.
Acknowledgement
Signature
Date
Employee
Employee to sign box above at time of hire or job change
Compensation Information:
34
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.