Job Description
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Perform other tasks that have been assigned by management
SKILLS AND QUALIFICATIONS
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Two years of related experience and/or training or equivalent combination of education and experience
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Prior management experience, preferably in retail and/or customer service area is a plus
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Must have prior cash handling experience
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Must possess the ability to train, develop and evaluate a team of 40+ employees
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Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
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Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
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Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
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Ability to interact with customers and team members respectfully and politely
ADDITIONAL MINIMUM QUALIFICATIONS
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Must possess a valid driver’s license and pass an MVR background check (delivery locations only)
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Must be able to pass a level 1 and level 2 background check
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Must be at least 21 years of age
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Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
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Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude
PHYSICAL REQUIREMENTS