Department Scheduler - Linguistic Services

Responsible for daily scheduling duties and responsibilities using a multi-line phone system and computerized database. Responds to SMC requests for interpreters, screens requests for service eligibility, reviews daily unassigned requests and assigns to appropriate service provider, assists with identification of service gaps and provides information to customers regarding structure and service level of Linguistic Services, and information on procedures for requesting interpreter services and canceling service requests. Provides feedback and input regarding the software parameters; reviews periodically the efficiency and effectiveness of the assignment process, procedures, and guidelines; recommends changes in the computerized and manual systems to improve system efficiency and effectiveness as needed.