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Job Description
Essential Duties and Responsibilities (Min 5%)
- Lead, supervise, and motivate a team of delivery drivers to ensure the timely, accurate, and safe delivery of products to customers.
- Monitor and manage daily delivery schedules, adjusting as necessary to ensure timely deliveries and maximize operational efficiency.
- Conduct regular route audits and provide feedback to drivers to improve performance, safety, and customer service.
- Apply workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
- Support collaborative work environment through continuous communication and relationship building
- Ensure drivers are adhering to all company policies, safety standards, and local traffic regulations.
- Provide ongoing training and development for delivery drivers, ensuring they are equipped with the necessary tools and knowledge to succeed.
- Act as the primary point of contact for drivers, addressing any concerns, issues, or questions that arise during their shifts.
- Analyze performance metrics, identify areas for improvement, and implement strategies to increase efficiency and customer satisfaction.
- Handle customer complaints or delivery issues, ensuring prompt resolution and maintaining high customer satisfaction levels.