Store Sales Manager

Essential Duties and Responsibilities (Min 5%)

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Deliver financial results 
• Work assigned schedules based on business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. 
• Take the initiative to support selling initiatives (GURA):
  • Greet the Customer
  • Uncover the Customers’ needs
  • Recommend products
  • Ask for the Sale
• Responsible for all selling metrics including customer experience scores
• Deliver Legendary Service to our customers and drives sales through selling initiatives 
• Responsible for having superior product knowledge within the business and creating a culture of continuous product knowledge training within the Sales Team
• Motivates and engages Sales Team Members to ensure they represent and embrace TSC Values and understands TSC’s goals
• Responsible for selling skills training and monthly training for all Sales Team Members
• Fosters a competitive yet collaborative environment throughout the Team to achieve company goals and sales plan
• Assess individual performance through observations and measurements, and suggest coaching as needed
• Have analytical skills to review data, identify the key pieces of information that are most relevant, draw meaningful conclusions and identify actionable takeaway
• Ensures that the sales floor has adequate coverage by assigning Team Members appropriately throughout the day to ensure Legendary Customer Service. 
• Assist the Store Manager with leading, coaching and developing the Sales Team Members and Team Leaders on driving company selling initiatives and delivering legendary service.
• This position is required to perform all or a combination of the following duties.
  • Assist Store Manager in driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
  • Oversee Sales Team which includes assisting the Store Manager with coaching, hiring, training and development, and maintaining a productive work environment.
  • Resolve customer complaints/issues and ensure the customer has a positive experience.
  • Train Team Members on the appropriate application of policies and procedures.
  • Operate cash register/computer
  • Perform Opening/Closing procedures.
  • Transport and make deposits to the bank.
  • Supervise cash handling procedures.
  • Adhere to loss prevention standards and respond to any alarm calls as needed. 
  • Operate Forklift and Baler
  • Assist customers with loading purchases.
  • Complete all documentation associated with any of the above job duties.
  • Obtain license and certifications as needed by the business.
• May be required to perform other duties as assigned.