Process and Automation SpecialistOffice careers·DFDS Headquarter (Marmorvej 18, Copenhagen)

Do you want to be a key architect of how automation and AI reshape Revenue Operations at scale?
If so, you might be the newest addition to our System and Product Support team in Passengers Revenue Operations as Process and Automation Specialist.

Be part of the movement – and play your part.

About the role

As Process and Automation Specialist, you will play a critical role in shaping and delivering the automation strategy across Passenger Revenue Operations. Your primary focus will be to fundamentally reduce manual workload, redesign core processes for automation-first execution, and introduce AI- and agent-based solutions that enable scalable operations.

You will work closely with colleagues across Revenue Operations, Technology, and other stakeholders to identify high-impact automation opportunities, design end-to-end solutions, and define standards for how automation and AI are applied across routes. The role combines hands-on development, solution design, and strategic ownership of automation capabilities.

In this role, you will:

• Lead the design and implementation of advanced automation solutions that replace manual operational work

• Challenge existing ways of working and actively influence how automation and AI are used across the organisation

• Design and deploy AI-enabled workflows and agent-based solutions for recurring task execution

• Act as a subject matter expert and sparring partner on automation and intelligent process design across Revenue Operations

• Identify, prioritise, and redesign complex processes with an automation-first mindset

• Translate business complexity into robust, maintainable automation logic and AI based systems

You will be part of the System and Product Support team within our growing Passengers Revenue Operations organisation, a diverse and collaborative team working across Europe. The environment is efficiency-driven, commercially focused, and highly collaborative, with a strong emphasis on continuous improvement.

This role is based at our Headquarters in Copenhagen and reports to the Head of System and Product Support.

About you

You are an experienced automation professional, technically curious and motivated by solving problems through smarter processes, automation and AI agent-based solutions. You enjoy collaborating with both technical and non-technical stakeholders and thrive in a role where you can turn complexity into simple, scalable systems.

To be successful in this role we imagine you bring:

• Experience with process automation and workflow applications in complex environments

• Hands-on experience in AI-enabled automation and agent-based solutions

• Excellent analytical, conceptual, and problem-solving skills

• Confidence engaging senior stakeholders and translating strategic needs into executable automation

• A proactive mindset toward experimentation, innovation, and continuous improvement

• Strong interest in standardisation, governance, and long-term sustainability of automation solutions

• Experience with the Microsoft suite, especially automation tools is a plus

Join the movement and grow with us.

Here, you’ll be a valued member of a diverse team and play a key role in shaping how automation and AI drive operational and commercial impact across our passenger network. You will have room to influence direction, experiment with new approaches, and develop further at a senior level — supported by a culture that values real impact over theory.

We promote a great workplace with a diverse and vibrant community and a good work/life balance. At our Copenhagen headquarters, we enjoy a modern workspace with award-winning facilities, different work zones, own game room, fitness facilities, canteen and a café with a rooftop terrace with a beautiful ocean view, all just 5 minutes from the nearest train & metro station.

Are we a match? Then what are you waiting for? Apply now.

If this role excites you and you believe your skills and experience match, we’d love to hear from you.

Please submit your CV and application in English as soon as possible, as we review candidates on an ongoing basis.

We look forward to hearing from you.

Department

Office careers

Locations

DFDS Headquarter (Marmorvej 18, Copenhagen)

People manager position

No

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