Business Office Manager

Cardinal Bay is a mission-driven, not-for-profit senior living health care organization. We encourage our staff and residents to REACH for the stars! Our values focus on:

• Respect
• Excellence
• Appreciation
• Connection
• Honor

Our goal is to help residents to grow, thrive and be contributors to community life. We do this by fostering relationships, connections, and a sense of belonging. YOU are an important part of creating such a full life!

Carriage Inn Bryan has an outstanding opportunity for a Business Office Manager to join our team. The Business Office Manager primarily oversees all community accounting functions, including accounts payable, accounts receivable, third-party billing, and resident inquiries. Additionally, the Business Office Manager is the primary point of contact for human resources related functions and directly supervises the front desk/concierge staff. The Business Office Manager is always ready to assist other key roles within the community when needed.

Benefits:

• Comprehensive coverage including health, dental & vision with Cardinal Bay contributing over 50% of cost. Life Insurance covered 100% by Cardinal Bay.
• Full-time employees receive 3.5 weeks paid vacation for the first 5 years, then it bumps up to 4.5 weeks. Use it, let it roll, or cash it in! 
• Benefit from exclusive discounts on auto home and pet insurance. 
• Perks @ Work offers discounts on electronics, personal travel, apparel, home needs, entertainment, fitness/nutrition, and childcare costs! 
• Access our Employee Assistance Program for confidential counseling on family, work, legal, identity theft recovery, mental health, and everyday life!
• $300 per FT referral 
• Advancement & cross-training opportunities available at all 8 communities. 
• Plan for your future with our 401(k)-retirement savings plan and matching contributions. 

Shifts:

• 8:00 a.m. – 5:00 p.m.
• Monday – Friday
• May be required to fill in for Concierge & Driver positions as needed.
• Weekend and Holidays in MOD rotation.

Responsibilities Include:

• Responsible for execution of all business office functions to include accounts payable, accounts receivable, billing, and resident inquiries.
• Responsible for all accounting related to documenting, preparing, and distributing resident statements.
• Responsible for aging/past-due account collections and analysis. Follow company collection policies and procedures to eliminate / reduce delinquent accounts. Makes recommendations to Executive Director regarding write-offs.
• Respond to the needs of residents, families, and visitors by providing immediate and courteous assistance.
• Assist in resolving customer financial disputes.
• Responsible for the management of front desk/concierge staff including hiring and scheduling.
• Assist all hiring managers with the recruiting and hiring process.
• Ensures timely submission of biweekly payroll processing. Primary backup for all timecard processing.
• Schedules new hire orientation and leads assigned segments.
• Submits employee changes such as pay increases, change in position or status, and terminations timely.
• Maintains on-site employee files in accordance with all company, state, and federal requirements.
• Tracks and assures all certifications and licenses are current and any annual reports are requested and processed.
• Responsible for ordering office supplies and other office function requirements within budget.
• Participates in the Manager on Duty rotation.
• Member of the community’s emergency response team.

Requirements:

• Able to demonstrate proficient use of resident billing software.
• HS Diploma or GED required, associate degree or above in accounting, finance, or human resources preferred.
• 1 year of prior supervisory experience.
• 2-3 years of related experience preferred.
• Valid state driver’s license and clear driving record that meets the requirements of our insurance carrier and company policy.
• Experience with basic computer skills in Word and Excel.
• Experience with resident billing software, Yardi a plus.
• Excellent communication and customer service skills.
• Ability to communicate effectively with residents and colleagues.
• Ability to speak, read & write English.
• Must be willing to undergo a routine background check.

Cardinal Bay is an Equal Opportunity Employer.