Head of Global Business Services Hub Portugal (m/f/d)

We are seeking an experienced and entrepreneurial leader to establish and scale our Global Business Services (GBS) Hub in Portugal.
This role goes beyond a traditional Shared Service Center: the hub will combine operational GBS service delivery with the systematic build-up of critical business capabilities, supporting Voith’s long-term competitiveness and transformation agenda.

Your Role

• Lead the setup, ramp-up, and management of the GBS Hub in Portugal as part of the global GBS organization.
• Establish the hub as a dual-value platform, delivering both: high-quality GBS services and scalable, functional and business capabilities
• Hire, onboard and manage a team of professionals, develop local talents and foster a high-performance culture, with strong focus on talent development and capability growth.
• Develop and maintain RACI frameworks, SLA agreements, and KPI-based performance management systems, including continuous improvement tracking.
• Drive End-to-End processes, continuous improvement, automation, and innovation within the Global Business Service Center.
• Continuously expand scope, capabilities, and value contribution in close collaboration with business functions and divisions.
• Ensure robust risk management, compliance, and governance
• Report to SVP Global Business Services and senior management on the performance and progress of the Global Business Service Center Hub.
• Represent the center in GBS leadership forums and initiatives.

Scope of the GBS Hub Portugal

The hub will cover a broad spectrum of GBS services and business capabilities, including but not limited to:

• Finance & controlling services.
• HR services.
• Customer service and commercial support.
• Operational support services.
• Project management and value management support.
• Compliance and governance services.
• Data, analytics, and business intelligence support.

All services and capabilities will be implemented in a phased approach, ensuring close alignment with business priorities and sustainable scaling over time.
 

Your Profile

• 10+ years of experience in building and managing Shared Service Centers, GBS organizations, or comparable hubs.
• Proven track record in scaling operations and driving efficiency improvements.
• Strong experience in in developing capabilities beyond transactional services.
• Experience in digitization, automation, and transformation is a strong advantage.
• Demonstrated success in building and leading high-performing teams.
• Strong entrepreneurial mindset and hands-on mentality.
• Excellent stakeholder management skills across functions and regions.
• Fluency in English and Portuguese; additional European languages are a plus.