Patient Onboarding Associate- Call Center

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.

 

 

Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.

 

As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.

 

We currently have two shifts available for the following days and times;

 

Available Full-Time Schedules 

Sat–Wed

• 8:00 AM – 4:30 PM PST
• 10:00 AM – 6:30 PM CST
• 11:00 AM – 7:30 PM EST

 

Thu–Mon

• 8:00 AM – 4:30 PM PST
• 10:00 AM – 6:30 PM CST
• 11:00 AM – 7:30 PM EST

 

 

 Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.

AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV

AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI

 

 

 

 

 

 

 

Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.

 

As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.

 

We currently have two shifts available for the following days and times;

 

Available Full-Time Schedules 

Sat–Wed

• 8:00 AM – 4:30 PM PST
• 10:00 AM – 6:30 PM CST
• 11:00 AM – 7:30 PM EST

 

Thu–Mon

• 8:00 AM – 4:30 PM PST
• 10:00 AM – 6:30 PM CST
• 11:00 AM – 7:30 PM EST

 

 

 Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.

AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV

AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI

 

 

 

 

 

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.

#3 Best Employer in Healthcare (Forbes, 2025)

#1 Best Company in MSK Care (Forbes, 2025)

#13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)

Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)

Gold Indigo Design Award for mobile app design excellence 2020