Support Representative - Baggage Tracing

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience every single day.

Job overview and responsibilities

Representative is responsible for receiving bags at the warehouse, shelving, scanning and inventorying the bags – content must be entered in WorldTracer. When performing tracing, Representative works with the passenger and their claim form to locate the missing bag. If found - bag is set up for shipment and delivery. Representative is also trained to work with left on board items – receiving boxes, researching in Chargerback and setting up payments for delivery. Once a week, Representative loads the 18 wheeler with bags amd boxes to be sent to salvage. This job requires attention to detail, high integrity, customer service skills and punctual attendance. Responsible for offshore training and support. This role offers individuals to work non-standard hours such as overtime to support peak volumes but does not require work on holidays. This role will also be on a team that supports the Central Baggage Tracing operation seven days a week.

• Manage left on board property (high and low value)
• Receive/Analyze claims documents to process Tracing
• Inventory bags and look for matches
• Load 18 wheeler truck trailer for salvage
• Set up shipments of parcels and bags to customers and stations 
• Communicate with passengers by e-mail, phone, text and in person
• Handle high value items on a daily basis

Qualifications

What’s needed to succeed (Minimum Qualifications):

 

• High school diploma or equivalent
• 2+ years of work experience

• Must be able to lift up to 70lbs repeatedly

   

• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

 

What will help you propel from the pack (Preferred Qualifications):

 

• Associate degree
• 1+ year of experience in logistics or airport operations or similar
• Knowledge of airport operations/ramp work preferred
• Spanish preferred

The base pay range for this role is $41,610.00 to $54,252.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]