Sr. Analyst, Supplier Quality & Claims

JOB PURPOSE Responsible for managing supplier-facing quality activities, claim analysis, and reporting across the MPA network with a focus on MHQ and support for MAL and affiliates. Ensures improvement in claim acceptance rate, reduction in claim aging, and timely closure of nMGN quality announcements. KEY ACCOUNTABILITIES Supplier Communication Claim Ownership: Primary contact for MHQ Korean communication Claim validation and follow-up on urgent cases Distribute Quarterly Scorecards to Key Suppliers (MHQ, MAL, and affiliates) to assess supplier claim performance (Submission Rate, Approval Rate, On-Time Completion Rate) Packaging Improvement Request (PIR) supplier approval rate Quality Announcements nMGN: Manage nMGN announcements Ensure timely closure Support ARCR documentation Claim Analysis Improvement: Analyze trends Reduce claim aging Improve acceptance rate Drive improvements in wrong parts and packaging Review and submit the Quality announcement claims Tracking and reporting E Freez Flag monthly Reporting Data: Maintain OS D and claim reports Ensure data accuracy across systems Cross-Functional Coordination: Work with the Specialist (Specialist, Parts Quality II) and Sr Analyst Quality Claims (Sr. Analyst, Quality Claims), as well as the Part Help Desk team in communicating the urgent cases with Dealers Backup Coverage: Cover Specialist, Parts Quality II Sr. Analyst, Quality Claims when needed KEY PERFORMANCE INDICATORS Achieve Supplier Claims Line/$ Acceptance % target each year Claim aging reduction nMGN /Amos closure timing Achieve Total PDC Pending OS D $Monitor SCM monthly waterfall chart cost reduction activities Senior Management level reporting Reporting accuracy WORK SCHEDULE/TRAVEL 8:00am – 5:00pm Minimal Travel (Less than 5% a year)