Transformation Lead
Job Description
At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Director, Transformation is a strategic leader responsible for driving end-to-end automation and transformation initiatives across pricing operations. This role serves as the central leader coordinating enterprise efforts to modernize pricing workflows, leveraging AI, automation, and process optimization to improve efficiency, scalability, and accuracy.This leader partners closely with Business Units, Tech, Finance, Product, and Operations to identify, prioritize, and execute high-impact automation opportunities, ensuring alignment with enterprise VFOs and delivering measurable business outcomes. The role plays a critical part in advancing initiatives such as, process mapping, and operational automation across the organization
What You’ll Do:
Enterprise Automation Strategy
Define and lead the enterprise strategy for automation, aligning initiatives to VFOs and transformation priorities
Establish a multi-year roadmap for automation across pricing workflows.
Identify and prioritize high-impact automation initiatives.
Drive end-to-end delivery of automation efforts—from opportunity identification through implementation and value realization
Partner with Tech to ensure scalable, secure, and sustainable technology solutions
Oversee process mapping and redesign efforts to optimize workflows prior to automation.
Establish governance frameworks for intake, prioritization, tracking, and execution of automation initiatives
Coordinate with Tech and data teams to assess feasibility, dependencies, and integration requirements
Track and report on value realization (e.g., time saved, cost reduction, error reduction, throughput gains)
Identify manual, repetitive processes and implement automation solutions to improve efficiency and accuracy
Partner with Operations leaders to ensure adoption, training, and continuous improvement
Cross-Functional Leadership & Influence
Act as the primary liaison across Business Units, Tech, Finance, Product, and Operations for pricing automation initiatives
Influence senior stakeholders and SLT through data-driven insights and clear articulation of value
Build alignment across teams to drive adoption of new tools, processes, and ways of working
Performance Management & Continuous Improvement
Define KPIs and success metrics for automation initiatives (efficiency, quality, cost, cycle time)
Monitor performance against targets and continuously refine strategy and execution
Foster a culture of innovation, experimentation, and responsible AI use across teams
What You’ll Bring (Experience & Expertise)
Experience:
10+ years of experience in operations, pricing, business transformation, or automation-focused roles
Proven track record leading enterprise-scale transformation or automation initiatives
Experience working cross-functionally with IT, Finance, and Business Units in complex organizations
Core Expertise:
Deep understanding of process optimization, automation, and AI-driven transformation
Experience with automation platforms (e.g., conversational AI like Kore.ai, RPA, workflow tools)
Strong knowledge of pricing operations, intake processes, or similar operational domains
Ability to build business cases and measure ROI for automation initiatives
Leadership & Influence:
Demonstrated ability to lead without direct authority across matrixed teams
Strong executive communication skills with experience presenting to SLT
Ability to translate strategy into execution and drive measurable outcomes
Analytical & Technical Skills:
Strong analytical mindset with ability to assess processes, identify inefficiencies, and design solutions
Experience with data analysis, process mapping, and performance measurement
Familiarity with BI tools (e.g., Power BI) and data-driven decision-making
Mindset & Ways of Working:
Strategic thinker with a bias toward action and GSD
Growth mindset with a passion for innovation and continuous improvement
Commitment to responsible, ethical AI use and human-centered design
Ability to thrive in ambiguity and lead through change
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Base Salary Range
$127,000.00 - $160,550.00At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.
Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.