Job Description
About The Role
The Watchmaker reports to the Manager of Fine Jewelry and Watches and is responsible for facilitating the authentication, diagnostics, and repair of timepieces. This role ensures the accuracy, quality, and integrity of all watch-related processes while maintaining the tools, equipment, and standards used by the company’s watchmaking team. The Watchmaker will service and authenticate watches within the authentication center and collaborate with multiple internal teams to address the technical and authenticity nuances of watch repair and servicing. The goal is to support a seamless consignor experience and maintain a frictionless production pipeline.As a Watchmaker, you will leverage your expertise to assess the condition and authenticity of timepieces, and perform service to restore them to functionality. If you are an experienced watch expert with a passion for sustainable fashion, this could be the perfect match!
What You Get To Do Every Day
Accountable for assessing the condition, authenticity, and functionality of timepieces
Accountable for diagnosing and performing service on timepieces of basic to moderate complexity to restore them to The RealReal standards of accuracy and functionality
Accountable for the coordination and approval of needed repairs, in the event that communication between the manager, coordinators, watchmakers, and operations personnel is required
Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal.
Work closely with Senior Watchmaker to assist in any requested educational or training initiatives
Partner with Senior Watchmaker leaders to scale and diversify the growth of the company’s watch repair and service initiatives
Attain production targets, and KPI’s
Support process and system improvement through feedback and testing, as required
What You Bring To The Role
Minimum Requirements:
3-5 years experience repairing timepieces
Ability to execute on communication systems
Adept at working with technology solutions to increase productivity and efficiency
Polished in verbal and written communication
Ability to handle multiple complex, time sensitive situations
Demonstrates the skill and willingness to take the initiative and to proactively anticipate organizational needs, including the ability to meet external and internal deadlines as required.
Degree or certification from a relevant watchmaking institution ( AWCI, WOSTEP, SAWTA, or CW21) is strongly required
Preferred Requirements:
- Extensive knowledge of luxury watch brands, their history, and manufacturing characteristics. Rolex experience is a plus.
Compensation, Benefits, + Perks
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
State of the art, climate-controlled warehouse facility
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.