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Interns will focus on member engagement and communications for the pension plan, helping to prepare outreach materials and support ongoing member‑facing initiatives. Interns will assist with member data projects, including reviewing and validating earnings, enrollment, and service credit information. Together, they will help strengthen data accuracy and enhance the overall member experience.
Retirement Program, Emerging Talent Intern (Fall)
New York, NYPosted Today
Job Description
Description
Position at MTA Headquarters
Department: MaBSTOA Pension Administration
Location: 2 Broadway, New York, NY 10004
Position Title: Retirement Program, Emerging Talent Intern
Hourly Rate: $19.00 (Undergraduate)
All internship positions are onsite and require regular, in-person attendance at the designated work location.
OVERVIEW OF DEPARTMENT:
The Consolidated Pensions unit oversees the administration, compliance, and operations of multiple retirement programs across the MTA, including the MaBSTOA Pension Plan. The team is responsible for ensuring accurate pension calculations, member services, benefit processing, actuarial coordination, and regulatory reporting. We work closely with HR, Payroll, Legal, and external partners to support more than 30,000 active and retired members.
Interns will focus on member engagement and communications for the pension plan, helping to prepare outreach materials and support ongoing member‑facing initiatives. Interns will assist with member data projects, including reviewing and validating earnings, enrollment, and service credit information. Together, they will help strengthen data accuracy and enhance the overall member experience.
RESPONSIBILITIES:
- Build and organize external/internal SharePoint sites, including page layout, navigation, content tagging, and basic governance (versioning, permissions, and review cycles).
- Draft the first version of the new member enrollment kit, including welcome materials, checklists, FAQs, and plain‑language benefit explanations.
- Develop and launch the “You Are Vested” postcard campaign, coordinating design, approvals, mailing lists, and drop dates.
- Create member‑facing content (emails, site copy, quick guides) in clear, accessible language and align it with brand and compliance standards.
- Collect stakeholder feedback (HR, Payroll, Member Services) and incorporate edits into SharePoint content, the enrollment kit, and postcard materials.
- Set up basic analytics/metrics (e.g., SharePoint engagement, email click‑through, postcard delivery counts) and report outcomes.
- Document content workflows—how updates are requested, reviewed, and published—to support ongoing maintenance and governance.
- Ensure accessibility and readability (e.g., headings, alt text, contrast, readability levels) across SharePoint and printed materials.
PROJECTS:
- Focus on member engagement and communications for the pension plan.
- Development of external/internal SharePoint sites.
- First draft of a new member enrollment kit.
- Launch of a you are vested postcard project.
- Complete member data review and cleanup for three distinct member populations (i.e. Tier 4 members eligible for retirement, Tier 6 members near-retirement, vested members)
REQUIRED QUALIFICATIONS:
- Proficiency in Microsoft Office Suite is a must.
- The candidate should possess organizational, analytical and communication skills.
- The candidate should be able to work well under pressure and prioritize tasks effectively.
- The candidate should have a keen eye for detail and be able to work independently while being an active team player.
REQUIRED EDUCATION:
- Matriculated in an undergraduate program in good standing with at least 2.5 GPA.
- Major(s) Preferred: Open to any major, or related field.
All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted.
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.