Inside Sales/Counter Salesperson

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as an Inside Sales/Counter Salesperson.    Inside Sales Responsibilities • Meet or exceed the sales targets established by your Manager. • Work with PCM to establish revenue and margin targets. • Accurately process Sales Orders and Bids generated through telephone sales transactions. • Assist customers who pick up their order at our Profit Center. • Find innovative ways to grow sales with existing customers and become their trusted advisor. • Generate sales leads that develop into new customers. • Identify opportunities for value-added services and articulate our solutions. • Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to  ensure resolution and customer satisfaction. • Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team. • Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk. • Successfully complete required safety and compliance training programs as assigned. • Perform other reasonably related duties as assigned by immediate supervisor and other management as required.   Counter Sales Responsibilites • Confidently assist customers who purchase and/or pick up merchandise at the Profit Center. • Accurately process and fill Sales Orders generated at the sales counter. • Attract and retain customers. • Work with the PCM to establish revenue and margin targets. • Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material. • Provide customers with reliable information regarding product specifications, pricing, and availability. • Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed. • Ensure security and control is upheld at this primary point of customer contact. • Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk. • Process cash sale returns and refund paperwork in accordance with Company policy and procedure. • Inform supervisor of inventory levels or stock depletions that could impact customer service levels. • Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.   Basic Qualifications • 1 year of experience in customer service or inside sales & Counter Sales contractor sales preferred. • Knowledge of products sold in the Profit Center preferred   Skills • Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data. • Outstanding customer service, telephone/verbal communication, and generous listening skills. • Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell. If driving is a requirement for this position, paste the related driver qualifications below.  • Build influential relationships and trust with customers and vendors through open and interactive communication. • Able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale. • Able to build positive working relationships and inspire teamwork with co-workers. • Able to learn and operate the computer related systems used to process orders. • Able to learn to operate warehouse material-handling equipment. • Read, write, speak, and understand English. • Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.