Sr Director, IT - Global Commercial Digital Services

How You’ll Spend Your Day

• Global Commercial Platform Leadership (Pharma-Focused)
  • Own the end-to-end strategy, delivery, and lifecycle management of global Commercial Digital platforms, including:
    • CRM (Veeva CRM preferred; Salesforce / Vault CRM as applicable)
    • Multichannel Marketing (Approved Email, Web, Campaign Management)
    • Omnichannel Customer Management & Orchestration
    • Integration with Veeva Vault (PromoMats, MedComms) and content ecosystems
  • Drive global standardization and reuse while enabling compliant regional and affiliate flexibility.
  • Ensure platforms support sales, marketing, and hybrid engagement models across markets.

• Next-Generation CRM & Omnichannel Capabilities
  • Lead transformation toward Next-Gen Pharma CRM, including:
    • AI-enabled next-best-action and recommendations
    • Personalization at scale within regulatory constraints
    • Seamless orchestration across field, digital, and non-personal channels
  • Enable closed-loop marketing, consent-driven engagement, and HCP journey optimization.
  • Partner with Data, Analytics, and AI teams to activate insights within CRM and MCM workflows.
  • Evaluate and onboard emerging capabilities aligned to pharma commercial innovation.

• Global Delivery, Teams & Partners
  • Lead and develop large, global IT delivery teams across onshore, offshore, and near-shore models.
  • Manage a high-performance, product-oriented organization with strong talent and leadership bench.
  • Govern strategic vendors and system integrators (e.g., Veeva partners), ensuring quality, compliance, and value realization.
  • Establish delivery rigor using Agile, DevSecOps, and validated system practices.

• Business Partnership & Executive Engagement
  • Serve as a trusted IT partner to Global Commercial, Marketing, Digital, and Analytics leaders.
  • Shape technology strategy aligned to:
    • Brand growth objectives
    • Field force effectiveness
    • Digital and omnichannel engagement strategies
  • Communicate clearly with senior executives on roadmaps, risks, compliance posture, and business value.
  • Influence prioritization and investment decisions across a complex, matrixed organization.

• Compliance, Quality & Regulatory Excellence
  • Ensure all platforms meet GxP, validation, data privacy, consent, and security requirements.
  • Partner with Quality, Legal, Compliance, and Privacy teams to embed controls by design.
  • Ensure adherence to promotional regulations and audit readiness across markets.
  • Lead operational excellence focused on stability, performance, and user adoption.