Automotive Service Advisor

Join the Walt Massey Automotive Family as a Service Advisor!
Drive your career forward with a team that puts people first.

If you're looking to build a rewarding career in the automotive industry, Walt Massey Automotive welcomes you! We’re not just a dealership — we’re a family that believes in delivering an extraordinary experience to every client, every time. As a Service Advisor, you'll play a key role in providing outstanding customer service while supporting our technicians and service team.

We invest in your success with industry-leading training, hands-on learning, and ongoing development opportunities to help you grow and thrive.

What We Offer

• Competitive pay structure

• Health, dental, and vision insurance

• 401(k) with company match

• Paid holidays and vacation time

• Paid, in-depth training

• Opportunities for advancement in a growing company

• A supportive, team-oriented work environment

What You’ll Do

• Greet customers and manage the flow of service appointments in the drive lane

• Serve as the liaison between customers and technicians, ensuring clear and accurate communication

• Deliver exceptional customer service through prompt, courteous, and knowledgeable interactions

• Maintain a high Customer Satisfaction Index (CSI) in line with company standards

• Answer technical questions related to vehicle issues, warranties, services, and repairs

• Efficiently assign and distribute repair orders to technicians

• Assist in diagnosing vehicle concerns and ordering parts as needed

• Oversee warranty claim submissions and help train and guide service department staff

• Ensure all work complies with dealership policies and industry regulations

• Foster strong relationships with manufacturers and team members

What We’re Looking for

• Friendly, organized, and professional demeanor

• Strong leadership and time-management skills

• Excellent communication and customer service abilities

• Proven record of sales or service success preferred

• Ability to work independently and as part of a team

• Tech-savvy with a basic understanding of automotive systems

• Valid driver's license with a clean driving record

• Positive, can-do attitude with a passion for helping others

Why Walt Massey?

At Walt Massey, we don’t just sell and service vehicles — we build lasting relationships. When you join our team, you’re not just starting a job, you're starting a career with a company that values your contribution and invests in your future.