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Lead and develop a virtual sales team to build long-term customer relationships and coach Virtual Advisors to identify customer-centric solutions in a remote advice model.
Assess team sales and performance results and enhance team performance.
Contributing to the achievement of the highest rating in NPS among customers of all the major banks in Canada;
Identify opportunities to drive sales results for the virtual advice teams
Manage and minimize risk by implementing the Bank’s policies and procedures, considering risk appetite and culture in daily activities.
Create an efficient and effective team environment that aligns with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, ensuring compliance with operational, regulatory, and risk management standards.
Create a high-performance team environment by fostering inclusivity, using a coaching mindset, and managing succession and development planning.
Ensure regulatory compliance and keep advisors' product knowledge and training up to date
Assisting with the development and refinement of the virtual advice model to generate incremental business, client and Advisor value
Manager, Retail Virtual Advice Delivery - Scarborough, ON
Scarborough, ONPosted 4 days ago