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Provide production support to assigned applications by identifying, evaluating, escalating, resolving problems, and supporting other team members. The incumbent is required to be part of a rotation to carry the on-call phone approximately 50% of the time to ensure systems support is readily available and that systems are operational according to documented user service level agreements.
Keep current on rapidly changing technological trends, document, self-teach new technologies and maintain an understanding of the department’s business and technology strategies.
Efficiently support applications to meet business objectives by analyzing user requirements, providing technical specifications to help maintain systems according to standards.
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Champions a high-performance environment and contributes to an inclusive work environment.
Application Support Analyst-Global Payments Engineering
Scarborough, ONPosted 5 days ago