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Job Description
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• Configure and Manage Discovery Infrastructure: Set up, manage, and maintain mid-servers, schedules, credentials, and other configuration settings to discover IT assets
• Develop and Maintain Patterns, probes, sensors and others: Create and customize Discovery Patterns to identify and classify Configuration Items (CIs) and their relationships across various IT environments, including cloud resources
• Code development skills, strong knowledge and hands-on experience: capable of developing JavaScript code to fix Discovery related issues; knowledge of other languages desirable (SQL, Python, etc.)
• Troubleshoot and Resolve Issues: Investigate and resolve discovery errors, such as those related to permissions, access, or probe\patten failures, and address issues with discovery schedules and data discrepancies
• Support CMDB Accuracy: Monitor and ensure the discovery process effectively populates the CMDB with accurate and complete information on servers, applications, other devices, and software
• Monitor and Report: Create and maintain dashboards and reports to monitor health, performance, and completion of discovery jobs
• Collaborate with IT Teams: Work closely with internal BNS teams (network, security, application teams and others) to ensure correct access, permissions, and to support the accuracy of data discovered
• Collaborate with vendors: Work closely with external vendors on the implementation and deployment of Discovery related tools to augment the CMDB and to ensure CMDB health
• Governance and Documentation: Develop and maintain governance processes, policies, and procedures to ensure the integrity and reliability of the Discovery solution
• Configure and Manage Discovery Infrastructure: Set up, manage, and maintain mid-servers, schedules, credentials, and other configuration settings to discover IT assets
• Develop and Maintain Patterns, probes, sensors and others: Create and customize Discovery Patterns to identify and classify Configuration Items (CIs) and their relationships across various IT environments, including cloud resources
• Code development skills, strong knowledge and hands-on experience: capable of developing JavaScript code to fix Discovery related issues; knowledge of other languages desirable (SQL, Python, etc.)
• Troubleshoot and Resolve Issues: Investigate and resolve discovery errors, such as those related to permissions, access, or probe\patten failures, and address issues with discovery schedules and data discrepancies
• Support CMDB Accuracy: Monitor and ensure the discovery process effectively populates the CMDB with accurate and complete information on servers, applications, other devices, and software
• Monitor and Report: Create and maintain dashboards and reports to monitor health, performance, and completion of discovery jobs
• Collaborate with IT Teams: Work closely with internal BNS teams (network, security, application teams and others) to ensure correct access, permissions, and to support the accuracy of data discovered
• Collaborate with vendors: Work closely with external vendors on the implementation and deployment of Discovery related tools to augment the CMDB and to ensure CMDB health
• Governance and Documentation: Develop and maintain governance processes, policies, and procedures to ensure the integrity and reliability of the Discovery solution