Back to jobsMonitoring & Alert Response: Monitor dashboards and alerts (Azure Monitor/Log Analytics, Databricks, and platform tooling), validate signal vs. noise, and take first-response actions according to SOPs.
Incident Triage & Escalation: Triage incidents by collecting logs/metrics, identifying likely impact, documenting findings, executing approved remediation steps, and escalating to on-call leads or SMEs with clear context.
SOP-Driven Maintenance: Perform routine maintenance tasks from predefined runbooks (e.g., operational checks, certificate/secret rotations as directed, housekeeping activities, basic platform validation, scheduled jobs health checks).
Ticket Handling & Request Fulfillment: Work intake from service queues, follow standard procedures for common requests (access requests, connectivity validation, workspace onboarding steps), and ensure requests are completed and communicated within agreed SLAs.
Operational Communications: Provide timely and accurate updates during incidents and maintenance activities, including status, next steps, and handoffs, using established communication channels and templates.
Reliability & Continuous Improvement: Identify recurring issues and operational pain points, suggest improvements to alerts/runbooks, and contribute to post-incident actions (e.g., updating SOPs, adding monitoring coverage).
Documentation & Knowledge Management: Maintain clear operational documentation, ensure runbooks are current, and capture lessons learned to improve onboarding and reduce time-to-resolve.
After-Hours Support (Rotation): Participate in after-hours/on-call rotations and perform approved response actions, escalating when required to meet service reliability targets.
