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Is this role right for you? In this role, you will:
• Define and own the ServiceNow QA practice vision, standards, and roadmap aligned with organizational goals.
• Establish testing frameworks, methodologies, and best practices for functional, regression, integration, and performance testing on the ServiceNow platform.
• Lead, mentor, and grow a team of QA engineers and analysts, fostering a culture of quality and continuous improvement.
• Act as the primary point of contact for QA governance across all ServiceNow delivery streams.
• Design and implement end-to-end automated test suites using ServiceNow ATF (Automated Test Framework).
• Architect test environments, data strategies, and CI/CD pipeline integrations to enable continuous testing.
• Lead test planning, risk assessment, and coverage analysis for platform upgrades (e.g., Australia, Brazil releases) and major feature deployments.
• Oversee performance and load testing initiatives for high-traffic workflows and integrations.
• Review and approve test plans, test cases, and defect triage processes.
• Partner with ServiceNow architects, developers, and product owners to ensure requirements are testable and acceptance criteria are defined early.
• Collaborate with ITSM, ITAM, IRM, and HR Service Delivery product teams to understand scope and quality risks.
• Communicate testing status, quality metrics, and risk posture to senior leadership and steering committees.
• Drive shift-left testing practices, embedding QA into sprint planning and design reviews.
• Evaluate, select, and implement QA tooling (test management, defect tracking, reporting dashboards).
• Define KPIs and quality metrics — defect escape rate, test coverage, automation ROI — and report regularly.
• Establish and maintain a test data management strategy compliant with data privacy requirements.
• Drive adoption of DevOps and Agile QA practices across ServiceNow delivery squads.
• Actively collaborate on Agile project teams throughout the SDLC.
• Ensure business and technical requirements are met.
• Coordinate with Business Analysts, Scrum Masters, and external service providers.
• Train junior analysts on systems, environments, standards, and methodologies.
• Provide coaching, feedback, and support on team objectives and conflict resolution.
• Share application and process expertise across the QA team.
• Act as a lead for the QA team.
• Ensure adherence to Scotiabank’s Values, Code of Conduct, and Global Sales Principles.
• Maintain effective business controls to meet operational, compliance, AML/ATF/sanctions, and conduct risk obligations.
• Understand and apply the Bank’s risk appetite and culture in daily decisions.
Job Description
Is this role right for you? In this role, you will:
• Define and own the ServiceNow QA practice vision, standards, and roadmap aligned with organizational goals.
• Establish testing frameworks, methodologies, and best practices for functional, regression, integration, and performance testing on the ServiceNow platform.
• Lead, mentor, and grow a team of QA engineers and analysts, fostering a culture of quality and continuous improvement.
• Act as the primary point of contact for QA governance across all ServiceNow delivery streams.
• Design and implement end-to-end automated test suites using ServiceNow ATF (Automated Test Framework).
• Architect test environments, data strategies, and CI/CD pipeline integrations to enable continuous testing.
• Lead test planning, risk assessment, and coverage analysis for platform upgrades (e.g., Australia, Brazil releases) and major feature deployments.
• Oversee performance and load testing initiatives for high-traffic workflows and integrations.
• Review and approve test plans, test cases, and defect triage processes.
• Partner with ServiceNow architects, developers, and product owners to ensure requirements are testable and acceptance criteria are defined early.
• Collaborate with ITSM, ITAM, IRM, and HR Service Delivery product teams to understand scope and quality risks.
• Communicate testing status, quality metrics, and risk posture to senior leadership and steering committees.
• Drive shift-left testing practices, embedding QA into sprint planning and design reviews.
• Evaluate, select, and implement QA tooling (test management, defect tracking, reporting dashboards).
• Define KPIs and quality metrics — defect escape rate, test coverage, automation ROI — and report regularly.
• Establish and maintain a test data management strategy compliant with data privacy requirements.
• Drive adoption of DevOps and Agile QA practices across ServiceNow delivery squads.
• Actively collaborate on Agile project teams throughout the SDLC.
• Ensure business and technical requirements are met.
• Coordinate with Business Analysts, Scrum Masters, and external service providers.
• Train junior analysts on systems, environments, standards, and methodologies.
• Provide coaching, feedback, and support on team objectives and conflict resolution.
• Share application and process expertise across the QA team.
• Act as a lead for the QA team.
• Ensure adherence to Scotiabank’s Values, Code of Conduct, and Global Sales Principles.
• Maintain effective business controls to meet operational, compliance, AML/ATF/sanctions, and conduct risk obligations.
• Understand and apply the Bank’s risk appetite and culture in daily decisions.